Team Coordinator - Infusion - Per Diem in Seattle, Washington | Careers at Seattle Cancer Care Alliance
Type Temporary Per-Diem
Company Seattle Cancer Care Alliance
The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.
The Team Coordinator serves as the primary point of contact for the scheduling concerns and coordination of patient related appointments in Infusion Services and Clinical Trials Unit (CTU). The TC will interface frequently with the Clinic Staff and Infusion/CTU charge nurses.
This position is responsible for coordinating incoming calls related to same day requests, communicating effectively and proper follow-through based on process guidelines.
This position requires considerable independence and prioritization, understanding of flow and scheduling systems. Excellent customer service and interpersonal skills are required. Professionalism and excellent communication skills is pivotal to this role.
- Coordinates patient schedule with Clinic TC and Infusion/CTU charge nurses.
- Communicates effectively to all team members via telephone and email in an effective and timely manner.
- Works collaboratively with other Team Coordinators as needed to assure accurate scheduling
- Documents information on all communications in a complete and accurate manner.
- Understands Infusion/CTU flow and is able to prioritize and problem solve request with ease.
- Supports goals and objectives of the Infusion Services by participation as a team member in projects and/or work assignments.
- Regular attendance and punctuality are essential functions of this job in order to carry out the primary responsibilities.
- High School graduate or equivalent
- One year of customer service experience
- Ability to work independently, organizing, and prioritizing concurrent responsibilities and demands.
- Ability to work in a high pressure, time-sensitive, and complex health care environment.
- Ability to demonstrate sensitivity and empathy in an emotionally challenging environment.
- Active listening skills.
- Ability to build relationships while maintaining appropriate boundaries.
- Coping skills.
- Ability to work independently, organize, and prioritize concurrent responsibilities and demands.
- Ability to use a mouse, navigate computer programs, and use email in a business setting.
- Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner.
- Ability to identify and triage issues appropriately.
- Attention to detail to ensure scheduling accuracy.
- The ability to work under the direction of others while having considerable independence performing their job duties.
- Prior experience utilizing an automated scheduling system and proficiency with PC and related applications.
- Demonstrated ability to take initiative in identifying and resolving problems and participating in making improvements for the purpose of improving quality of care and services.
- Bachelor's degree (BA or BS)
- Familiarity with medical terminology
- Bilingual skills
- Prior experience utilizing an electronic medical record system and/or an automated scheduling system
- Three years experience in an ambulatory health care setting
- Medical terminology
SCCA has a mandatory COVID-19 vaccination policy, and there are no exceptions for any employee who is patient-facing and/or requires access to SCCA facilities.
Exceptions exist only for employees whose positions are fully remote, with no required access to campus. As a condition of employment, newly hired employees requiring access to campus must provide proof of vaccination before their first day of employment.
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