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$12.21 - $17.60
Full-time, Part-time
2312 West Broadway, Council Bluffs, IA 51501
Updated 2 days ago

 Customer Service Advisor

Our Customer Service Advisors interact face-to-face with customers to communicate vehicle service recommendations with the intent of educating the customers on their vehicle maintenance requirements. Customer Service Advisors spend most of their work time at the store location directly guiding customers through the Jiffy Lube Signature Service Experience. Customer Service Advisors will also have other positions they will operate in at the stores. You are also going to be cross trained in various other positions and are expected to be able to work those positions when assigned.

 

Our Customer Service Advisors must …

 

  • Be able to operate Point of Sale (POS) computer hardware and software with accuracy and acuity
  • Must be knowledgeable with all services that Jiffy Lube offers for presentation to customer surrounding Manufactures recommendations.
  • Must be clean cut and keep hygiene at an acceptable standard.
  • Be able to comfortably, effectively and professionally communicate with customers. Must also be able to effectively communicate with management and other employees.
  • Be able read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Be able to lift, hold and carry 20 lbs. or more throughout the shift as well as bend, climb and stand for extended periods without assistance or significant breaks
  • Be able to operate a motor vehicle with automatic and/or standard transmission
  • Be able to work in other positions

 

Our Customer Service Advisors maintain a courteous, enthusiastic, helpful, friendly, sincere positive attitude toward our customers and occasionally assist with the servicing of vehicles.

 

Our Jiffy Lube locations are not climate controlled so our Customer Service Advisors must be able to enter and work in extreme hot and cold temperatures as well as tolerate exposure to fumes, chemicals and cleaning products

 

Prior customer service experience in a retail environment is preferred but not necessary.


We offer a wide range of benefits including:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • Paid Holidays
  • Bonus potential
  • 401K
  • Tuition Reimbursement
Posting ID: 698326156 Posted: 2022-01-21 Job Title: Sales Service Advisor